Job Opening

Enterprise Account Manager

Posted November 1, 2018

Company Overview
FreedomPay™ is a dynamic technology company that provides a state of the art payment processing platform and stored value systems. We are the industry leaders providing PCI DSS Certified Point to Point Encryption (P2PE) handling billions of payment transactions a year interfacing with a wide variety of integrated hardware and point of sale systems and multiple back end payment processors. FreedomPay has a suite of web based tools for clients and corporations to round out the company’s product offerings in the cloud and virtualized on premise. FreedomPay is a fast paced, high growth company with a great culture with competitive benefits and compensation with a business casual atmosphere.
We are currently seeking an experienced Enterprise Account Manager who can troubleshoot client issues, multi-task, and thrive in a fast-paced dynamic environment. This is a full-time position. You will work with a team of world class technical and functional support and be involved in an exciting, fun and results oriented culture.

Main Job Responsibilities (including but not limited to)
• Assess/evaluate client needs through weekly calls and daily email correspondence
• Ensure client satisfaction through follow-up, responsiveness, and thorough communication
• Partner with the client to understand their business road map and strategy to best apply our solutions for their success
• Responsible for managing client expectations across all aspects of the relationship and overall client life cycle
• Ability to manage and distinguish between production support items and development/enhancement requests, and work with appropriate teams internally to address
• Ability to manage multiple clients and projects/tasks simultaneously
• Ability to command a group of individuals in a room quickly and be assertive in a public environment
• Strong internal communication skills including ability to work with all levels of the organization (Executive team, IT, Sales, Marketing, Operations and Finance)
• Ability to work in an entrepreneurial environment in a team and individually
• Responsible for maintaining product knowledge, implementing new client sites and understanding/explaining technical solutions

Secondary Job Responsibilities (including but not limited to)
• Maintain positive client relations

Required Skills and Experience
• 3-6+ years in similar role
• Bachelor’s degree in business management and administration is the prerequisite – other technical bachelor’s degrees will be considered
• Excellent time management skills
• Excellent communication skills
• Knowledge about computer applications and relevant software preferred
• Excellent troubleshooting abilities
• Must be highly organized, meticulous with strong attention to detail
• Self-starter, initiator, strong organizational, presentation and interpersonal skills a must
• Flexibility for travel up to 15%

If you are a self-starter, highly motivated, and looking for a rewarding career, please submit your resume to careers(at)freedompay(dot)com.

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